Shipping Policy

Last Updated: [18.9.2025]

Thank you for shopping with Pic n Pair. Please read the following shipping policy carefully to understand how we handle delivery of your customised gifts across India.

1. Scope

This policy applies to all orders placed through Pic n Pair (picnpair.com) within India unless otherwise specified.

2. Order Processing Time

• Customised products (frames, personalised items etc.) require processing time.
• Orders are generally processed within 1-3 business days after payment confirmation (excluding weekends and public holidays).
• Processing time may increase during peak seasons (festivals, sales etc.), in which case you will be notified via email / WhatsApp / SMS.

3. Shipping Methods & Carriers

• We ship via reliable courier partners.
• Shipping method (standard / express) depends on your location.
• You will receive a tracking number once your order is dispatched.

4. Shipping Time

Please note: Total delivery time = Processing Time + Shipping Time.

5. Shipping Charges

• Free shipping for orders within Tamil Nadu (as already practised). picnpair.com
• For shipments outside Tamil Nadu, shipping charges will apply based on location and weight/size of the package.
• The shipping charge will be calculated at checkout and displayed before payment.

6. Order Tracking

• Once your order is dispatched, we’ll send you the tracking details.
• You can track the status of your shipment via our website or directly on the courier partner’s portal.

7. Delivery Issues

• If you find the package damaged on arrival, please take photographs immediately and contact us within 24 hours of delivery.
• We will assess and decide whether to replace or refund as per our Return & Refund Policy.
• If you are not available at the time of delivery, courier partner may attempt redelivery or leave the package at a safe place or with a neighbour; exact practices depend on local courier’s policy.

8. Returns, Exchanges & Refunds

• Because items are customised, return is only possible in case of manufacturing defect, damage during transit or incorrect item sent.
• Please contact us within 48 hours of receiving the product with proof (photos).
• Refunds / Replacements will be handled as per our Return & Refund Policy.

9. Undeliverable Orders

• If an order is returned to us due to incorrect address, failure to receive, or unavailability of consignee, we may charge for the return shipping and redelivery.
• It is the customer’s responsibility that the address given is correct and complete.

10. International Shipping (if applicable)

(Only include this if you plan to ship outside India.)

• We currently do / do not accept international shipping.
• For international orders, additional customs duties, taxes or import fees may apply, which are the customer’s responsibility.

11. Contact Us

If you have any questions about shipping, please email us at picnpair@gmail.com or call +91 63803 84292. We’re here to help!