Privacy Policy 

Last updated: [18.9.2025]

Welcome to Pic n Pair (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from picnpair.com (“Website”).

1. Information We Collect
   We may collect the following types of personal information:

Personal identification information: name, email address, phone number, and delivery address.

Account credentials: username, password.

Payment information: payment details required to process payments, e.g., card number, transaction information (collected via secure third-party processors).

Custom-uploaded content: images, designs, text that you upload for personalised gifts.

Order history: what you buy, order date, shipping details.

Usage data: how you interact with our Website, pages visited, etc.

Device / technical data: IP address, browser type, operating system.

2. How We Use Your Information
   We use the collected data for purposes including:

To process and fulfil your orders (including customizing gifts, delivery).

To communicate with you (order confirmations, updates, customer service).

To improve our products, Website, and services.

To personalize your experience (recommendations, offers).

To send marketing or promotional content, only if you’ve opted in.

To comply with legal obligations (tax, invoices, etc.).

To prevent fraud and ensure security.

3. Sharing Your Information
   We may share your personal data:

With service providers who help us operate the Website (payment gateways, delivery partners, hosting providers, and customer support).

With third-party analytics or marketing tools, if authorised, to understand Website usage or for advertising, only when you’ve given consent (if required).

If required by law or in response to legal process, or to defend or protect our rights.

In the event of a business transfer (sale, merger, etc.), subject to confidentiality.

4. Your Rights
   Depending on applicable law, you may have rights to:

Access your personal data.

Request correction of inaccurate or incomplete data.

Delete your data in certain circumstances.

Restrict or object to processing in certain cases.

Withdraw consent to marketing communications.

If you wish to exercise any of these rights, please contact us at [picnpair@gmail.com].

5. Data Retention
   We retain your personal data only as long as necessary for the purposes outlined above, or as required by law.

For example:

Order records and invoice details: for [X] years (or as required by financial regulations).

Uploaded custom content: until order is completed and for a short period after (for quality control, support), unless you request deletion.

6. Security
   We take reasonable measures to protect your data, including:

Secure server and encryption (SSL) for data transmission.

Access controls — only authorised personnel access personal data.

Regular reviews of our systems.

However, no transmission over the internet is 100% secure — we cannot guarantee absolute security.

7. Cookies and Tracking Technologies
   We and our third-party partners may use cookies, web beacons, tracking pixels, and similar technologies to:

Enable functionality of the Website.

Analyse usage and traffic.

Serve ads / marketing relevant to your interests (only with consent, if required).

You may set your browser to refuse cookies, or to alert you when cookies are being used.

8. Children’s Privacy
   Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and discover your child has provided us with personal information, please contact us to request that the information be deleted.
9. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and, where required, obtain necessary consents.
10. Contact Us
    If you have any questions or concerns about this Privacy Policy, please contact us:

Pic n Pair
Email: picnpair@gmail.com
Phone: +91 63803 84292
Address: [Chennai, Tamil Nadu]